Shipping Policy
Fast, reliable delivery for your adventurous companion — from our door to yours.
At Trailver, we know that when you order premium outdoor gear for your pet, you expect a delivery experience that matches the quality of our products. Every shipment is handled with meticulous care, from our warehouse in Bend, Oregon, to your doorstep anywhere in the United States and beyond. Below you’ll find every detail about how we process, ship, and protect your order.
Free Shipping Over $99
Enjoy complimentary standard delivery on all orders exceeding $99 within the contiguous United States.
1–2 Day Processing
Orders are hand-inspected and dispatched swiftly, with most packages shipped within 24 hours.
Secure Packaging
Every product is encased in eco-friendly, reinforced packaging to ensure pristine arrival.
Real-Time Tracking
Track your order from warehouse to doorstep with instant updates and delivery alerts.
Order Processing & Handling
Inspection, Packaging & Dispatch
All orders placed before 2 PM Pacific Time (Monday–Friday) begin processing the same day. Each item is carefully inspected for quality, wrapped in protective materials, and placed in a custom Trailver box. You will receive an email confirmation with an invoice and a tracking number as soon as the carrier scans your package.
Orders placed on weekends or US federal holidays are processed on the next business day. During new product launches or seasonal peaks, processing may extend by up to 24 hours — we'll always notify you if any delay occurs.
Shipping Methods & Delivery Times
| Service | Estimated Delivery | Cost |
|---|---|---|
| Standard Ground | 5–7 Business Days | $5.99 (Free over $99) |
| Expedited | 2–3 Business Days | $12.99 |
| Overnight | 1 Business Day | $29.99 |
| Alaska / Hawaii | 5–10 Business Days | $14.99 |
| International Standard | 7–21 Business Days | Calculated at checkout |
* Delivery times are estimates and may vary due to carrier delays, weather, or customs clearance. Business days exclude weekends and holidays.
International Shipping
Worldwide Adventure Gear Delivery
Trailver ships to over 100 countries using trusted carriers such as DHL, FedEx International, and USPS International. Shipping costs are calculated based on weight, dimensions, and destination. You can view the exact fee at checkout before payment.
Please note that international orders may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the responsibility of the recipient. Trailver complies with all applicable export regulations, and we provide detailed customs documentation to facilitate clearance.
Tracking Your Order
Once your order ships, you'll receive an email with a tracking link. You can also visit your Trailver Account to view real-time status. If tracking shows no movement for more than 5 business days, please contact our support team — we will investigate and, if necessary, file a claim with the carrier.
Address Changes & Rerouting
We process orders quickly, so address changes must be requested within 2 hours of placing your order. Email support@trailver.com immediately. Once an order has shipped, address rerouting may be possible for a carrier fee, depending on the service level.
Lost, Stolen & Damaged Packages
Lost or Stolen
If tracking confirms delivery but you haven't received the package, please check with neighbors, building managers, and your local post office. If still missing after 48 hours, contact us — we will assist in filing a carrier claim and, where eligible, arrange a replacement or refund.
Damaged Upon Arrival
If your order arrives with visible damage, please document with photos and email us within 72 hours. We will replace damaged items at no additional cost and work with the carrier to improve handling.
Returns & Exchanges
We want you and your pet to love Trailver gear. If you're not completely satisfied, you may return unused items in original packaging within 30 days for a full refund or exchange. Return shipping is free for exchanges. Please visit our Returns Center for a prepaid label.
