24‑Month Limited Warranty
At Trailer, we believe premium outdoor pet gear should be as resilient as the bond you share with your dog. Our 24‑month limited warranty covers manufacturing defects in materials and workmanship under normal use.
Manufacturing Defects
Coverage for flaws in materials, stitching failures, and assembly errors.
Material Integrity
Protection against premature fabric degradation, zipper failure, buckle breakage.
Hardware & Components
Warranty extends to buckles, D-rings, clips, and structural fasteners.
Documented Claims
Every claim is meticulously tracked by our Bend-based support team.
What Is Not Covered
To maintain fairness, our warranty does not extend to damage from misuse, improper care, or modifications.
Chewing Damage
Damage caused by dog chewing, biting, or scratching is not covered.
Improper Cleaning
Use of harsh chemicals, bleach, or non-recommended washing methods voids warranty.
Unauthorized Modifications
Any alterations, repairs, or attachments made by third parties are excluded.
Loss or Theft
Accidental loss, theft, or misplacement is not covered under warranty.
UV Fading
Normal color fading from prolonged sun exposure is considered wear and tear.
Extreme Temperatures
Damage from exposure to extreme heat or cold beyond specified limits.
180‑Day Purchase Protection
If your product exhibits any unexpected issues within six months, we will repair or replace it at no cost.
We Stand Behind Every Stitch
Our protection reflects the confidence we have in Trailer craftsmanship. If a buckle cracks on a frosty morning or a seam begins to separate after months of rigorous use, we want to hear from you immediately.
This protection runs concurrently with your 24‑month warranty, creating a layered safety net for your investment.
The Warranty Claim Process
Most claims are resolved within 5–7 business days.
Submit Your Claim
Complete the form with order number and description.
Initial Review
Our team reviews within 1–2 business days.
Evaluation & Approval
We issue a prepaid return label or replacement.
Resolution
Receive a repair, replacement, or refund.
Warranty Details by Product Line
Different Trailer products carry nuanced warranty terms tailored to their specific use cases.
Harnesses & Vests
24‑month coverage on stitching, buckles, chest plates.
Leashes & Leads
Covered against snapping under rated load limits.
Travel Bowls
Coverage for split seams and collapsible mechanism defects.
Backpacks & Carriers
Zipper integrity, strap anchor points, panel delamination.
30‑Day Money‑Back Guarantee
If you are not completely satisfied within 30 days, return the item for a full refund—no restocking fees.
Full Refund Including Tax
Get every cent back, including any sales tax paid.
Zero Restocking Fees
We never charge hidden fees on returns.
Free Return Shipping
Prepaid label provided for all returns.
Refund Within 10 Days
Money returned to your original payment method quickly.
Shipping & Delivery Information
Free standard shipping on every order within the United States.
Handling Time
0–1 business days. Same‑day processing before 5 PM EST.
Transit Time
2–5 business days contiguous US. Additional 2–3 days for AK/HI.
Order Tracking
Real‑time tracking for every shipment.
Tax‑Inclusive
All prices include taxes. No surprise fees.
Returns & Exchanges
We accept returns for both defective and non‑defective products within 30 days.
Simple, Straightforward, Supportive
Initiate a return by contacting support@trailver.com. We provide a prepaid return label and QR code option for label‑free drop‑off.
Refunds are processed within 10 business days. For exchanges, we recommend ordering the new item immediately for fastest delivery.
File a Warranty Claim
Fields marked with * are required. Our team responds within 1 business day.
Warranty & Support FAQ
Customer Support Center
Available 24/7 from Bend, Oregon.
Phone
+1 (209) 280-3200
24/7 urgent assistance
support@trailver.com
Response within 2 hours
Headquarters
2843 NW Lolo Dr, Bend, OR 97703
Live Status
Online Now
Our Bend, Oregon Home
Designed & supported in the USA, surrounded by the wild landscapes that inspire every Trailer product.
2843 NW Lolo Dr, Bend, OR 97703
Nestled in the high desert of Central Oregon, our headquarters is where rugged durability meets thoughtful design. From the moment an idea is sketched to the final quality check, everything happens under one roof. Our in‑house team of engineers, product designers, and customer care specialists works side‑by‑side—often with their own dogs at their feet—to ensure every stitch, buckle, and seam lives up to the Trailer name.
We test our gear on the very trails you explore: the lava rocks of Smith Rock, the alpine lakes of the Three Sisters Wilderness, and the misty forests of the Cascade Range. When you contact Trailer support, you are speaking directly with someone who understands the terrain and the bond you share with your dog. Stop by for a cup of locally roasted coffee and a firsthand look at where the Trailer story continues to unfold. Dogs are always welcome.
The Trailer Quality Commitment
We source only the finest materials and conduct multi-point inspections.
Additional Policy Details
Transparency is a core value at Trailer.
Ready to Experience the Trailer Difference?
Join thousands of outdoor enthusiasts who trust Trailer to keep their dogs safe, comfortable, and ready for any trail.
Start Your Warranty Claim