Returns & Refunds
We stand behind every product we craft. Your satisfaction is the foundation of the Trailver promise.
Our Commitment to You
At Trailver, we engineer premium outdoor gear for the most adventurous pets and their devoted companions. Established in 2026 with decades of collective expertise in the pet industry, we understand that trust is earned through every interaction. If for any reason your purchase does not meet your expectations, we have designed a straightforward, transparent return and refund process that reflects the integrity of our brand.
30-Day Return Window
You have a full 30 calendar days from the date of delivery to initiate a return for any reason.
5-7 Day Refund Processing
Once we receive and inspect your return, refunds are processed within 5 to 7 business days.
Quality Guarantee
Every Trailver product undergoes rigorous testing. If you receive a defective item, we make it right—no exceptions.
Return Policy Details
Eligibility for Returns
To qualify for a return, items must be in original, unused condition with all tags attached and in the original packaging. Products that show signs of wear, damage from improper use, or have been altered in any way may not be eligible for a full refund. We reserve the right to assess a restocking fee of up to 15% for items returned in less-than-pristine condition.
Returns must be initiated within 30 calendar days from the date your order was delivered. After this window, we are unable to accept returns. For gifts purchased through Trailver.com, the return window applies from the original purchase date.
Non-Returnable Items
How Refunds Are Processed
Initiate Your Return
Email us at support@trailver.com with your order number and the reason for return. Our team responds within 24 hours with a Return Merchandise Authorization (RMA) number and detailed instructions.
Package & Ship the Item
Securely package the item in its original box with all accessories. Clearly write the RMA number on the outside of the package. Ship to: 2843 NW Lolo Dr, Bend, OR 97703, United States. We recommend using a trackable shipping method.
Inspection & Verification
Upon receipt, our quality team thoroughly inspects the returned item within 2 business days. We verify the condition, confirm all components are present, and validate the RMA.
Refund Issued
Refunds are credited to the original payment method within 5-7 business days after approval. You will receive an email confirmation once the refund has been processed. Depending on your financial institution, it may take additional time for the credit to appear on your statement.
Defective or Damaged Items
Trailver products are built to endure the rigors of outdoor adventure. In the rare event that you receive a product with a manufacturing defect or that was damaged during transit, we take full responsibility. Contact us within 7 days of delivery at support@trailver.com with photographic evidence of the defect or damage.
We will provide a prepaid return shipping label and expedite a replacement at no additional cost to you. Alternatively, you may opt for a full refund including any original shipping charges. This is our commitment to the uncompromising quality that defines the Trailver name.
Exchanges
If you wish to exchange an item for a different size, color, or model, please initiate a standard return and place a new order for the desired item. This ensures the fastest possible delivery of your replacement. For defective items, we handle exchanges directly—please refer to the section above.
Frequently Asked Questions
Need Assistance?
Email Us
support@trailver.comCall Us
+1 (209) 280-3200Return Address
2843 NW Lolo Dr
Bend, OR 97703
United States
The Trailver Promise
Founded in 2026 with a passion for the outdoors and a deep respect for the bond between pets and their people. Every product we ship carries our name and our reputation. We treat every return with the same care we put into crafting your gear.
