Built for the Wild. Backed by Precision Care.
From trail-worn harnesses to adventure-tested GPS collars, every Trailver product is engineered to endure. When the unexpected happens, our repair and service team restores your gear to factory specifications — or better.
Hassle-Free Warranty
All Trailver products include a comprehensive warranty. Our team handles claims swiftly so your adventures never miss a beat.
Live Diagnostics
Remote troubleshooting for smart collars and GPS trackers. Our specialists can often resolve issues without you shipping a thing.
Genuine Parts Only
We use exclusively authentic Trailver components. No shortcuts, no compromises — just the quality your pet deserves.
Priority Processing
Expedited repair lanes available. Your gear moves to the front of the line so you're back outdoors faster.
Comprehensive Service Coverage
From electronic modules to heavy-duty stitching, our workshop is equipped to handle the full spectrum of Trailver product repairs.
GPS & Tracking Collars
Antenna replacement, battery diagnostics, firmware restoration, waterproof seal inspection, and full recalibration of location accuracy.
Learn moreElectronic Modules & Sensors
Temperature sensors, activity monitors, LED lighting systems, and communication modules — diagnosed and repaired at the component level.
Learn moreHarnesses, Leashes & Soft Goods
Buckle replacement, strap reinforcement, reflective trim restoration, and complete restitching using industrial-grade outdoor thread.
Learn more
State-of-the-Art Repair Facility in Bend, Oregon
Our 4,200-square-foot service center in Bend is purpose-built for precision repairs. We've invested in the same diagnostic equipment used by aerospace and outdoor gear manufacturers — because your pet's safety demands nothing less.
- ISO-certified cleanroom for electronic component repairs
- Industrial sewing stations with tension-calibrated stitching
- Waterproof testing chamber simulating extreme weather conditions
- Battery health analysis with full charge cycle diagnostics
Every Repair Undergoes Multi-Point Inspection
Before any repaired product leaves our facility, it passes through a 27-point quality checklist. We test tensile strength on straps, waterproof integrity on seals, signal accuracy on GPS modules, and battery endurance under load. If it doesn't meet our standards, it doesn't ship.
- 27-point inspection protocol on every single repair
- Load-tested up to 150% of rated capacity for safety margins
- Post-repair warranty extended by an additional 90 days
A Seamless Repair Journey
We've streamlined every step so you spend less time worrying and more time exploring with your best friend.
Submit Request
Fill out our online repair form with your product details and a brief description of the issue. You'll receive an instant confirmation and a dedicated case number.
Ship or Drop Off
We email you a prepaid shipping label. Box your gear securely and drop it at any carrier location — or visit our Bend service center in person.
Diagnose & Repair
Our technicians perform a full assessment, then execute repairs using genuine Trailver parts. You receive real-time status updates via email.
Quality Check & Return
After passing our 27-point inspection, your gear is carefully packed and shipped back to you — fully restored and adventure-ready.
Protection You Can Count On
Understanding your coverage helps you make informed decisions. Here's a clear breakdown of what's included.
Standard Warranty
Every Trailver product ships with a 2-year limited warranty covering manufacturing defects in materials and workmanship. This includes electronic component failure, stitching defects, and hardware malfunction under normal outdoor use conditions. Proof of purchase is required for all claims.
Extended Protection Plan
Add up to 3 additional years of coverage with our Extended Protection Plan. Covers accidental damage, water exposure beyond rated limits, and wear-and-tear beyond normal expectations. Available for purchase within 60 days of your original product order date.
Out-of-Warranty Service
Even if your warranty has expired, we're here to help. Our out-of-warranty repair services are competitively priced, and you'll always receive a no-obligation quote before any work begins. Many minor repairs are completed at significantly reduced rates.
Accidental Damage Coverage
Chewed straps? Crushed buckles? Mud-packed electronics? Our Extended Protection Plan includes accidental damage coverage. We understand that outdoor adventures can be unpredictable — for both you and your pet. File a claim within 72 hours of the incident for fastest processing.
Answers at Your Fingertips
Quick answers to the most common questions about our repair and service process.
How long does a typical repair take?
Is shipping covered under warranty repairs?
What if my product is no longer under warranty?
Can I visit your service center in person?
Do you repair products from other brands?
How do I package my product for shipping?
What happens if my product cannot be repaired?
We're Here to Help
Reach out to our dedicated support team. We respond to all inquiries within one business day.
Bend, OR 97703
United States
