Accepted Payment Methods
We support a wide range of credit, debit, and digital wallets so you can check out the way you prefer. Note: PayPal is not accepted at this time.
Visa
Credit, debit, and prepaid cards accepted globally.
Mastercard
World-class security and zero liability protection.
American Express
Premium benefits and enhanced purchase protection.
Discover
Cashback rewards and secure online checkout.
Google Pay
Tap to pay with any device, encrypted and fast.
Apple Pay
Face ID & Touch ID authentication for seamless checkout.
✕ PayPal is not supported at this time. We focus on direct card and wallet experiences for speed and security.
Honest Prices, Zero Surprises
At Trailver, the price you see is the price you pay. We never add hidden fees at checkout. All applicable taxes are calculated based on your shipping address and clearly displayed before you complete your purchase. Our commitment to transparency means no service charges, no processing markups — just the premium gear your pet deserves.
- ✓ No hidden handling fees
- ✓ Tax calculated at checkout
- ✓ Price match guarantee on identical items
Payment Troubles? We’ve Got You
Occasionally, payments fail. Here’s why — and how we help you get back on track quickly.
Insufficient Funds / Limit
Verify your balance or daily limit. Our system will retry once after 24 hours, and we’ll email you.
Bank Authorization Hold
Some banks flag first-time orders. A quick call to your issuer resolves this instantly.
Incorrect Card Details
Double-check the number, expiry, and CVV. You can update payment info directly in your order.
What to Do If Payment Fails
We immediately send an email with a secure link to update your payment method. You can also reach our support team at support@trailver.com or call +1 (209) 280-3200. We hold your order for 48 hours to give you time to resolve the issue.
Credit Card Buyer Protection
Trailver aligns with global card network policies to safeguard your transactions.
Zero Liability Guarantee
All major card networks (Visa, Mastercard, Amex, Discover) offer zero liability for unauthorized purchases made through our secure checkout. You won’t be held responsible for fraudulent charges.
Dispute Resolution
If you notice an unrecognized charge, contact us within 60 days. We’ll investigate and issue a refund if the transaction was unauthorized. Our chargeback rate is below 0.01%.
Purchase Protection
Eligible items may be covered by your card’s purchase protection against damage or theft for up to 90 days. We provide all necessary documentation to support your claim.
Timely Refunds
Once a refund is initiated, it typically appears on your statement within 5-10 business days. We process refunds within 24 hours of approval.
Frequently Asked Questions
Need Help with a Payment?
Our payment support team is available Monday–Friday, 6 AM–6 PM Pacific.
2843 NW Lolo Dr, Bend, OR 97703, United States