You can register your product directly on our website by navigating to the Product Registration page. You'll need your product's serial number (found on the underside of the device or on the original packaging) and proof of purchase. Registration takes less than two minutes and instantly activates your extended warranty benefits, including priority support access and exclusive firmware update notifications.

Our Lifetime Limited Warranty covers manufacturing defects in materials and workmanship for the lifetime of the product. This includes stitching failures, buckle breakage, fabric delamination, and hardware corrosion under normal use conditions. The warranty does not cover damage resulting from misuse, unauthorized modifications, or normal wear and tear beyond the product's expected service life. For full terms, please refer to the warranty documentation included with your product.

Once your order ships, you will receive a confirmation email containing a unique tracking number and a direct link to the carrier's tracking portal. You can also track your order anytime by logging into your Trailer account and visiting the Order History section. Our system integrates with major carriers including FedEx, UPS, and USPS for real-time tracking updates.

Yes. Every Trailer product is designed with a broad spectrum of breeds and sizes in mind. Our harnesses feature adjustable straps across seven points of articulation, accommodating chest girths from 14 inches to 48 inches. Our GPS collars are lightweight yet durable, suitable for dogs weighing as little as 8 pounds. We recommend consulting our detailed sizing charts — available on each product page — to ensure the perfect fit for your companion.

The All-Weather Dog Bed features a removable, machine-washable cover made from solution-dyed acrylic fabric. Wash the cover in cold water on a gentle cycle and air-dry to preserve water-repellent properties. The internal memory foam core should be spot-cleaned with mild soap and warm water, then air-dried completely before reassembly. Avoid using bleach or fabric softeners, as these can degrade the waterproof coating. Full care instructions are included in the product manual.

The Smart GPS Collar delivers up to 7 days of battery life in standard tracking mode (location updates every 5 minutes) and up to 3 days in active adventure mode (real-time tracking every 30 seconds). Battery performance may vary based on ambient temperature, cellular signal strength, and usage patterns. The collar reaches a full charge in approximately 2 hours via the included magnetic USB-C charging dock. A low-battery alert is sent to your phone when the charge drops below 15%.

Yes, we ship to over 40 countries worldwide, including Canada, the United Kingdom, Australia, Japan, and most European Union member states. International shipping rates are calculated at checkout based on destination and package weight. Please note that international orders may be subject to customs duties and import taxes, which are the responsibility of the recipient. Delivery times for international shipments typically range from 6 to 14 business days depending on the destination.

To initiate a warranty claim, please email us at support@trailver.com with your order number, product serial number, a detailed description of the issue, and clear photographs showing the defect. Our support team will review your submission within 1 business day and provide a prepaid return shipping label if the claim is approved. Once we receive and inspect the product, a replacement or repair will be processed within 3–5 business days.

Absolutely. Exchanges for size or color variations are free of charge for all domestic U.S. orders. Simply contact our support team or initiate an exchange through your account dashboard. We will ship the replacement item as soon as the carrier scans your return package, so you won't have to wait for the return to reach our warehouse. This cross-ship process typically reduces exchange time by 4–6 days compared to traditional return-and-reorder workflows.

Yes, the Trailer mobile app is available for both iOS and Android devices. The app serves as a centralized hub for managing your Smart GPS Collar settings, tracking your dog's activity metrics, viewing location history, and receiving real-time alerts. The app also provides direct access to product manuals, firmware updates, and our support team via in-app chat. Download it free from the Apple App Store or Google Play Store.